How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Your Own Question
Rusty
Rusty, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5893
Experience:  Over 20 years electronics experience. Let my expertise help solve your problems.
63817454
Type Your Camera and Video Question Here...
Rusty is online now
A new question is answered every 9 seconds

I have new T5-I and it refuses to take pictures. I was using

Customer Question

I have new T5-I and it refuses to take pictures. I was using the delay function at night to take pictures of the planet's and it was very cold. It just quit. a
Any suggestions would be appreciated.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Rusty replied 1 year ago.

Hello, my name is Rusty. Condensation occurs when we use electronics in cold weather. When condensation develops, it creates a short in the circuitry. Leave the camera on for about 2 hours, and walk away from it.

When this happens, if the camera is shut off and turned back on, it creates a hazardous condition for the camera. If you leave it on in a room-temperature place, that is your best bet. If it doesn't fix the camera, you'll need to contact Canon for the warranty. Click here, this will find if there is a dealer/shop in your area. If not, you can send it to Canon directly. You'll need to call first, they will walk you through the warranty process. Tell them you just turned it on, don't tell them it was exposed to cold temperatures. Call

(###) ###-####/p>

Mon-Fri 10:00 am - 10:00 pm ET
Sat, 10:00 am - 8:00 pm