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I cannot download the files from my Canon Legria camcorder…

Customer Question
I cannot download the...

I cannot download the files from my Canon Legria camcorder to a windows 10 PC previously OK wit a mac but now do not have access to a mac

Technician's Assistant: Thanks. Can you give me any more details about your issue?

The files are not accessible in the canon software and when I look in explorer there appear to be no files in the canon directory, the files are there as I can view the video on the camcorder

Submitted: 2 years ago.Category: Camera and Video
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Answered in 16 minutes by:
1/23/2016
Camera and Video Technician: Russell A., Camera and Video Technician replied 2 years ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,335
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hi,

Please go to the Canon link below and download the Windows software for your computer. This should be compatible with your video files.

http://www.canon-europe.com/support/consumer_products/products/camcorders/digital/hdv_series/legria_hf_s10.aspx?type=download&language=EN&os=Windows%2010%20%2864-bit%29

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Customer reply replied 2 years ago
Really? I'm using the internet to search for a resolution and you ask me to download the Canon software? I even stated in my query that the files were not available in the Canon software? Please don't insult me by asking for money and then giving me the obvious solution especialy when i've said it doesn't work!!Can we try again!
Camera and Video Technician: Russell A., Camera and Video Technician replied 2 years ago

Sorry, I did not see your initial exchange with the moderator.

When you first connect the camera is there any response form the computer or the camera? II am aware of an issue with the USB connection and some versions of Windows 10.

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