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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6024
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I cannot download the files from my Canon Legria camcorder

Customer Question

Customer: I cannot download the files from my Canon Legria camcorder to a windows 10 PC previously OK wit a mac but now do not have access to a mac
JA: Thanks. Can you give me any more details about your issue?
Customer: the files are not accessible in the canon software and when I look in explorer there appear to be no files in the canon directory, the files are there as I can view the video on the camcorder
JA: OK got it. Last thing — Camera and Video Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.


Please go to the Canon link below and download the Windows software for your computer. This should be compatible with your video files.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 1 year ago.
Really? I'm using the internet to search for a resolution and you ask me to download the Canon software? I even stated in my query that the files were not available in the Canon software? Please don't insult me by asking for money and then giving me the obvious solution especialy when i've said it doesn't work!!Can we try again!
Expert:  Russell A. replied 1 year ago.

Sorry, I did not see your initial exchange with the moderator.

When you first connect the camera is there any response form the computer or the camera? II am aware of an issue with the USB connection and some versions of Windows 10.

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