How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5017
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

Ref. Olympus Stjylus 1; All has been going well and

Customer Question

Ref. Olympus Stjylus 1;
All has been going well and suddenly, I can't download photos to my computer via the cable. Until now, I've had no problem. When I plug in the cable, the lens recedes into the camera . Previously, when I plugged it in, the new photos downloaded. What should I do.
I did put it a fresh fully charged battery.
A Lipman
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When you turn on camera, and connect it to the computer, does the computer make a sound (like it would normally)?

What's the model of your computer? Does it have windows xp, vista, or 7, or 8, 10, or mac computer? Is it a desktop or laptop?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,