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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6040
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Have a ZR 45 MC Digital Video Camcorder that needs repair.

Customer Question

Have a ZR 45 MC Digital Video Camcorder that needs repair.
When turned on, date information is displayed but the screen is blank for viewing targets.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.


If you are able to view menus and playback and view previously recorded videos, it is most probable that what you have described indicates a problem with the ccd (the light sensitive chip that produces the image) or the connection to it, While your camera was on the list of Canon cameras for free repair, unfortunately, Canon discontinued the program for your model on June 31, 2011, the information at the links below do fully explain the problem and tells how Canon and other manufacturers handled it. Since more and more newer models have the identical problem the info may give you some leverage with Canon. You are the 4th person in a one month period, with a Canon camera from the list that I have advised of this problem. Click on or copy and paste the link into your browser

Note: Considering the age and present value of this camera, paying the cost of having it repaired(my research indicates that parts are scarce and no services will commit to trying to fix a unit that is this old), approximately $200 really depends on how attached to the camera you are. The standard "rule of thumb" is if the repair cost is greater than 50% of the value of the camera, it is not worth it. A good used or refurbished ZR 45 MC replacement can be purchased on auction sites for $35-$99. (please see the link below)

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or solves your issue, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 1 year ago.
You answer is Good. I do not wish to go further since I no longer am using camera equipment . Please remove me from any programs. This was a "one shot" deal and I do not wish to be in any monthly program.
Expert:  Russell A. replied 1 year ago.

Thank you. I will send your directive to the moderator to handle the administration aspects. Please do not forget to click the Good rating icon on the page.