Camera and Video

Ask a Camera and Video Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Camera and Video

Need some help...I'm new to my canon 1 DX. Im not a

Customer Question
hi, need some help...I'm new...
hi, need some help...I'm new to my canon 1 DX. Im not a professional photographer. I have been taking pictures for along time and love taking action pictures (sports mostly). I was at an indoor stadium. Taking pictures of a track meet. While taking the photos they were coming out great. I could see them on my camera..All of a sudden as I started reviewing the pictures I could see them all and then just as I'm reviewing them passing from one to the next the pictures start to become black ...leaving only a very small piece of the picture... the rest of the photo black. It happened to about 35 pictures. I didn't change the setting at all. all of sudden the remaining pictures were normal.
I spent a lot of money on the proper CF card. I don't understand why that would happen right in the middle of the picture taking. Can you guide me? Can you help me recover the pictures. And can you help me so that whatever I did I never do again. Im so frustrated. Ive never had anything like this happen so I don't know what to do...
Submitted: 1 year ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 1 hour by:
1/16/2016
Camera and Video Technician: Russell A., Camera and Video Technician replied 1 year ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,065
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hi,

You did not do anything wrong and while that may not be an answer that increases your confidence in the camera, it is the most likely cause. The failure that you described, a partially black shot with just a small part of the image visible, is an indication that the mirror was stuck and did not "flip up" in time or, at all, when the shutter fired. This can occasionally happen when taking rapid continuous shots, but, usually means that there is a possibly progressive issue with the spring mechanism that lifts the mirror. The only way to minimize the possibility of it occurring again is to have the body checked out professionally. Even if it is new, there may be a factory defect.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well. If the "do it yourself" approach doesn't work out for you and you need conventional repair, please let me know.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or solves your issue, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Ask Your Own Camera and Video Question
Customer reply replied 1 year ago
I understand what you've explained. And yes I was in a rapid shoot (sort of), which was a big main reason for getting the camera in the first place. I have never had anything like this happen with any camera prior. The camera is literally brand new.
My question is this ... When I took the picture ... The picture actually showed up, as I started to review them is when they blacked out . Some are totally blacked out and others you can see a line or slice of the photo. It was there. At least some of them were. Can I get (recover them?). It's important .So from part of what you're telling me there is something wrong with the mirror of my brand new camera so I should not use it for important events? Until I take it for servicing. As there is nothing I can do for the issue.
Camera and Video Technician: Russell A., Camera and Video Technician replied 1 year ago

Have you attempted to transfer the full series of photos to the computer? If so, is the result the same?

Recovery is possible if the problem was a card issue. Generally a Corrupted Photo File will look like the attached example, but this unit may be displaying black instead of the scrambled portion.

Once you have transfered all other files, you can try the Recovery suggestions below on the card.

For windows Try the Program Download at the link below. (This one will allow you to recover up to 1gb of photo files absolutely free and save them to a new folder on your hard drive.

http://www.powerdatarecovery.com/free-file-recovery-software/how-to-recover-photos-from-memory-stick.html

Make sure that before you open the program, after installing it, put the card in first. When you open the program, it will try to detect it when you click on "Media Recovery".

If unsuccessful try (The ones below have a charge to save the recovered files)
http://www.tech-pro.net/flash-recovery.html or
http://www.cardrecovery.com/

For Mac Try
http://www.cardrescue.com/
http://www.stellarinfo.com/mac-photo-recovery.htm
or
https://www.piriform.com/recuva

If the program is able to recover the photo files you will be given the option to purchase (usually around $40) the function that allows you to save and retain your photo files. Depending on how important these photos are, can determine if the cost is worth it.
Also, some retail camera shops and office supply stores offer Memory card recovery services if you do not feel comfortable running the process yourself.
If you require additional information, please use the Reply to Expert to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you

Ask Your Own Camera and Video Question
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,065
6,065 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

6,065 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,706 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,065 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

541 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

533 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I have olympus 2040zoom. put in new batteries. doesnt come
i have olympus 2040zoom. put in new batteries. doesnt come on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,242 satisfied customers
I have an Olympus digital camera model no 7020 the face that
I have an Olympus digital camera model no 7020 the face that pops out so yoy can take a photo is stuck and will not pop out … read more
Harry
Harry
107 satisfied customers
I have a Canon LIDE120 scanner. Canon LIDE 120 flatbed
I have a Canon LIDE120 scanner JA: What's the brand and model of your printer? Customer: Canon LIDE 120 flatbed scanner JA: How long has this been going on with your printer? Customer: It is brand new… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,242 satisfied customers
Can I use a used SD card in a new camera I have a AC 30.
can I use a used SD card in a new camera I have a AC 30 … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
778 satisfied customers
How can I determine if my UPS battery needs replaced. We had
How can I determine if my UPS battery needs replaced. We had a power outage and my battery was drained. Now the status is charging but there is never any battery left. It's been charging for a couple … read more
Harry
Harry
107 satisfied customers
Just purchase a new battery for my FE-340, everything works
Hi, just purchase a new battery for my FE-340, everything works except no pictures are displayed when the capture button is pressed … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I having difficulty faxing internationally, I currently live
Hello Russell, I having difficulty faxing internationally, I currently live in France and needs to fax documents to the US, Kenn … read more
Harry
Harry
107 satisfied customers
I have a Nikon D5000, and I'm having problems. When I put
I have a Nikon D5000, and I'm having problems. When I put the disk into my computer, none of my recent photos show up. I can view them on the camera, but not on my computer. What can I do to correct t… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
778 satisfied customers
I just sent you an email from anther computer however I am
I just sent you an email from anther computer however I am now next to the Canon mx892 printer. The printer prints everything I copy with a BLACK LINE on the left side of the paper from top to bottom.… read more
Harry
Harry
107 satisfied customers
My finepix hs 25 exr is stuck on "protected card" and I
my finepix hs 25 exr is stuck on "protected card" and I can't take pictures. Have tried changing batteries.... leaving it off overnight... changinh chips and menu won't come up either. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
778 satisfied customers
I found this Camera by chance and I was wondering if I could
I found this Camera by chance and I was wondering if I could get some film for it. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
507 satisfied customers
I purchased a powershot SX60 about a year and a half ago. I
I purchased a powershot SX60 about a year and a half ago. I have a new cell phone and am trying to establish a connection so I can download pics to my phone and trhen text them as I've done before. I … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
778 satisfied customers
I need a power plug for my kodak esp 3.2 where can I get
I need a power plug for my kodak esp 3.2 where can I get one … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I have a CHA error in my D700 after return from Iceland. It
I have a CHA error in my D700 after return from Iceland. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
We have a 9 year old Canon Powershot SX100IS camera
We have a 9 year old Canon Powershot SX100IS camera (PC1256). It is a 10X optical zoom and 8.0 megapixels. Lately, when I turn it on, it shows a blank time and date window, and I reset it. I follow th… read more
Russell A.
Russell A.
Camera and Video Technician
6,065 satisfied customers
Canon Image Class MF632Cdw; paper feeds half way and then
Canon Image Class MF632Cdw; paper feeds half way and then stops; printer is only 2 months old … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
778 satisfied customers
Carmera will not take pictures. Capture. Every thing seems
carmera will not take pictures JA: Who makes your camera? Customer: capture JA: What have you tried so far with your camera? Customer: every thing seems to work but the picture taking JA: Anything els… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,242 satisfied customers
My son jammed the CF the wrong way my Canon digital camera.
My son jammed the CF the wrong way my Canon digital camera. I believe it bent the tiny prongs inside and now it will not take the CF card (doesn't line up) Is there any chance of me fixing the problem… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x