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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10804
Experience:  8+ years of professional experience
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I have camera DSC-W800 and have downloaded Play Memories to

Customer Question

I have camera DSC-W800 and have downloaded Play Memories to my computer which connects to Facebook on my TV.
How do I transfer photos on my camera to the computer, which I will then send via WiFi to the TV? My camera screen says "USB Mode, Mass Storage and I can get the photo on the camera screen. Thanks much, Dan
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Connect the camera to the computer, go to the


screen, and see if the camera shows up there as an icon.

- If so, it can be double-clicked upon and usually that will open it as a disk drive device, from which you can copy the pictures to the computer proper, etc.

- If not, your camera needs a driver for the computer operating system version on the computer, to be installed.

If you have a software disc that came with the camera, software on it could help this process also. Let me know if you do - or if you don't, what O.S. version is on your computer, and I will advise you further.