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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5028
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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The lens will not contract when I turn off the camera. Also

Customer Question

The lens will not contract when I turn off the camera. Also I cannot take any pictures because it tells me to turn off the camera and then to turn it on again which does not work
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, have you tried placing an active vacuum cleaner hose over the lens and attempt to turn Off/On the camera? ...may have to be done a couple of times

Customer: replied 1 year ago.
I do not have a vacuum cleaner hose because it as Oreck which does not have a hose
Expert:  Louie replied 1 year ago.

I understand.

The idea is to force draw away any dirt, dust, sand or foreign matter that may be clogging the fine gearing system of the lens.

This is both an attempt of a workaround fix and as a test. If not corrective, then it would be an internal hardware concern.

Can you perhaps try the vacuum hose from a friend or relative?

Customer: replied 1 year ago.
no I cannot
Expert:  Louie replied 1 year ago.

The alternative is to open up the camera in a sterile room for lens gearing system inspection, cleaning, re-alignment, re-lubrication and assembly.

Please post back how you would want to approach this and/or should additional information be needed.

Customer: replied 1 year ago.
additional information needed
Expert:  Louie replied 1 year ago.

Are you then considering a DIY (do-it-yourself) repair approach ?

Customer: replied 1 year ago.
Expert:  Louie replied 1 year ago.

Great on the DIY!

Start with cleaning the narrow gap between the lens and the camera body using a can of compressed air with tube similar to the products shown HERE.

Please post back results / observations of the above once tried.