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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11058
Experience:  8+ years of professional experience
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PowerShot A2500. Removed battery to charge and it wont go

Customer Question

PowerShot A2500. Removed battery to charge and it wont go back in. I have 2 batterys and both the same problem. Looks like just small amount for the lever to click to hold battery.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Does the hatch refuse to close, despite the battery still fitting into the battery compartment? or is it some other problem, such as the hatch closing but no staying closed i.e. not latching when closed ?

If the camera is fairly old, this may simply be sheer plastic (or metal parts) fatigue, and the camera may just have to be fixed. Or replaced. Or have the hatch held shut by one or two postal rubber bands (the thick broad kind.)

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Customer: replied 1 year ago.
Forget it . It is fixed, and I lost $19
Expert:  Russell H. replied 1 year ago.

I don't think that you have cause for regret - unless you approve an answer, your deposit is theoretically either refundable, as I understand it, or else usable for the next question (on any subject JustAnswer covers) in future.

But I have no power (as a JustAnswer Expert) over billing, payment, account or subscription status, and so forth. For all issues of billing, payment, subscription terms and status, etc., I must refer you to Customer Support at, which may be contacted through:

They will no doubt address your concern, if you contact them, with reasonable promptness.

Thank you for bringing your question to us here at Please feel welcome to return at any time, and as needed, to ask another question, in any one of our numerous categories.