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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5032
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a VIXIA HF G20. My laptop is an HP envy about a year

Customer Question

I have a VIXIA HF G20. My laptop is an HP envy about a year old. Sometimes I am able to get videos onto my computer and sometimes not. Instructions in the manual do not apply to my laptop (or I can't figure it out). I need more than expert answers to questions; I need someone to walk me through a predictable process for getting my videos onto my laptop. Do you offer phone support? Many thanks, Rose
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Robert Preston replied 1 year ago.

Hello there

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