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Michael, Technician
Category: Camera and Video
Satisfied Customers: 9568
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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Recently purchased new computer (AcerAll-in-One) with

Customer Question

Recently purchased new computer (AcerAll-in-One) with Windows 10. Had to re-purchase software (hallmark card studio ) which I have been using for many years. When I come to print envelopes which was no trouble before, the printer gives me this message " Size of paper is different from the page size in the print settings" and underneath shows Letter/Casette lower. Printer also shows Support Code 2102 which i think belongs to the printer.
Ihave beein contact with hallmark but they cannot seem to help and said try Canon.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Michael replied 1 year ago.

Hi, I am Tech Michael.

This is a a known issue with Windows 10.

Microsoft is still updating your Windows 10 as fast as they can get to it.

I checked with them on this and they say it should work fine with all features in about 30 days or less.

I will stick with you until this is complete and you are sure it works bu then.

Please rate kindly thus far, it won't cost you anything to rate my service to you kindly,

Also it is the only way I am credited for my time and expertise in this field.

Then you can reach me by simply replying to this message anytime.

Thank you and have a nice day and a great holiday season;-)

Tech Michael

Customer: replied 1 year ago.
Thank you for your time and efficiency.
Will you inform me when the Microsoft update is complete?
Regards Ron
Expert:  Michael replied 1 year ago.

Hey Ron sounds good, but you should rate my service now so I can stick with you, until then. For some reason I noticed over the past 8 years that if the customer doesn't rate, and some time passes the question can close or time out?

So its in your best interest to rate, i will be notified then and add you to my priority list as we are all independent techs.

There is no cost to rate ;-)

Have an awesome Holiday season Ron!

Thank you.

Tech Michael