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Richard, Technician
Category: Camera and Video
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Experience:  Extensive knowledge in a very wide range of subjects
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I have a JVC GR-D770US. I keep getting error message 06

Customer Question

Hi, I have a JVC GR-D770US. I keep getting error message 06 safeguard mode r&r battery. Do you have any idea how I can fix this problem?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Richard replied 1 year ago.

Hi there and welcome

There are a number of courses for this issue, as it is one common to a wide range of models.

What happens is when the little motor that pulls the videotape through the camera detects that the tape is not moving at the right speed, you get the SAFEGUARD MODE
error. The principle here is that the camcorder detects a problem and shuts down in order to avoid doing additional damage to the unit. This is a
legitimate way of protecting itself.

The problem is that there are many reasons why the unit might not be able to move the tape, and obviously the question is: Why it is happening to my unit
in particular? If your unit is still under warranty, then return it to JVC and have it diagnosed and repaired for free as soon as possible. Once
your warranty runs out, if you start getting these errors again, it can cost over $150 just to have JVC look at it. Then possibly several hundred more to
repair the unit.

If the warranty has expired, then you can attempt the below solutions which can get it working again

Solution #1: Cold Reset
The reason it tells you to REMOVE AND REATTACH BATTERY is not that the battery is bad, but that removing all sources of energy (battery and power
cord) causes a COLD RESET. When you use the unit's on/off switch, parts of the camera are still receiving power and so you do not get the benefits of a
COLD RESET. Just like your car; turning the ignition off will still power the clock and radio. You have to completely remove all power. If you are
lucky, the camera will reset itself and start working again.

Solution #2: Awareness of Humidity
It seems older units would issue the same SAFEGUARD MODE error for more than one problem. For example, older units do not tell you that they
are shutting down for an hour because they detected high condensation, or moisture. So you play with the camera, remove the battery, reattach it,
remove the tape, reinsert it, stand on your head, pray to your god, go to the bathroom, and voila! The camera is working again. It was nothing you
did, just that the humidity went down enough for the unit to start working again. So consider high humidity as a possible source of the problem. If it
is a rainy day, or you are near the sea, you might never get it to work that day in that location.

Solution #3: Head Cleaning
If you have never used a head-cleaning tape on your camcorder, do this as it can get it working again

Solution #4 : Fake Solutions
Another reason why the problems come and go is that, as several technicians have reported, the problem can be a loose connector inside. That is why some
people report that tapping the camera gently or rocking it side to side has brought it back to life. Some have gone as far as putting cardboard between
the tape door and the tape mechanism in order to exert pressure and keep the camera working. I can only warn you that these kinds of "repairs" are
temporary and likely to damage the unit further.

If after doing this is still fails to function, in my experience your better suited to purchasing a replacement. The cost for repair is just not worth it as its going to exceed the value of the unit.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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