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My sony dcr-sr68 sais HDD format error E:31:00 it had a lot

Customer Question
Customer: my sony dcr-sr68 sais...
Customer: my sony dcr-sr68 sais HDD format error E:31:00 it had a lot of videos on there and I would also like to use it!! do you know how to fix this problem?
JA: Thanks. Can you give me any more details about your issue?
Customer: that's about it really! I do remember remember pressing a button on it, I think I was trying to transfer the videos to the card on it to free up space.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Camera and Video Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: I guess so.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 2 years ago.Category: Camera and Video
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Answered in 4 hours by:
12/17/2015
Camera and Video Technician: Louie, Camera and Video Technician replied 2 years ago
Louie
Louie, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 13,031
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, the described symptom almost always point to an internal hardware issue or more particularly, a hard drive issue. The camera is asking you to format the HDD in the hope of working out any glitch in the HDD. However, in doing so, all the contents would be deleted.

Consider / try a hopeful workaround:

  • • power OFF and disconnect any/all power source for an extended period of time;
  • • power back ON;
  • • press the recessed RESET button at the left side of the camera;
  • • power OFF again;
  • • power back ON.

This is very critical - the above RESET however would not be corrective of an internal hardware concern/HDD problems; but it would be confirmed. In some instances, it may even expose other issues.

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Customer reply replied 2 years ago
Thank you and sorry for the late response but I really don't want to loose any content! I remember now that the issue happened after I pressed the red button on the screen below the 'W' and 'T', it's a red dot. Why would it be there if this is what happens when you press it?
Customer reply replied 2 years ago
The reset button looks like you need a pin to press it, is this the reset button you mean?
Customer reply replied 2 years ago
Hello
Camera and Video Technician: Louie, Camera and Video Technician replied 2 years ago

Yes please, press the RESET button using a dull pointed object and turn the camcorder on. Pressing on the RESET is both a test and a try of a fix. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors but would include memories, presets and user preferences. After a reset, the initial setup would have to be performed.

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Customer reply replied 2 years ago
I have pressed the reset button and as I enter dates and times it fleshes up HDD format error. I took out my memory disc hoping that my data is on there before hand.
Camera and Video Technician: Louie, Camera and Video Technician replied 2 years ago

Unfortunately, if the RESET button was not corrective, then the internal hardware issue with the HDD is confirmed. Repairs would be needed and the contents of the HDD can not be readily recovered.

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Customer reply replied 2 years ago
Are you able to tell me what the red dot on the bottom left side of the screen is supposed to do? Why if you press it does this happen?
Customer reply replied 2 years ago
I have to say I'm not to happy with this, I feel I've been a little roped in. Before this web page popped up I was going to take it to a technician but thought going through your sight would take me through some functions on the device to fix it. I have now lost all my data and can not see how my device can ever be restored.
Camera and Video Technician: Louie, Camera and Video Technician replied 2 years ago

The red dot is the recording indicator. If attempting to record and the Sony DCR-SR68 is unable to record on the HDD, the camera then informs the user of a fault and the (hopeful) corrective action of formatting.

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Louie
Louie
Louie, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 13,031
13,031 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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