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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5034
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I upgraged my windows to windows 10 and I cannot load my pic

Customer Question

I upgraged my windows to windows 10 and I cannot load my pic from disc to computer
Submitted: 1 year ago.
Category: Camera and Video
Expert:  arsufi2002 replied 1 year ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

What's the issue you are facing now?

Customer: replied 1 year ago.
I canot load my pic from the sans disk to my computer since I upgraded to windows 10
Customer: replied 1 year ago.
is it possible the driver did not upgrade
Expert:  arsufi2002 replied 1 year ago.

Thanks for your reply

Please answer:

1: Is Sandisk being detected by computer? (Open My Computer and see if it shows there)

2: Are you using special application for loading pictures from sandisk?

3: Is Sandisk a pendrive or card reader?

4: Open Device Manager, check if there a yellow question or question mark over any device. If so please

5: "I canot load my pic". Can you share the procedure to load pic to computer?

share the device name.

please update


Expert:  arsufi2002 replied 1 year ago.

Just checking if you are still wait for answer...