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Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 37548
Experience:  Extensive knowledge in a very wide range of subjects
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, I have a HDR CX405 camcorder, when i connect to the

Customer Question

Customer: Hi Daniel
JA: Thanks. Can you give me any more details about your issue?
Customer: I have a HDR CX405 camcorder, when i connect to the PC I am unable to download any movies of picture The camera screen shows MTP Connected, I can see CX405 as a drive in my windows explorer clicking the drive name giver "you do not have permissions..."
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Camera and Video Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
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Submitted: 1 year ago.
Category: Camera and Video
Customer: replied 1 year ago.
Anyone wants to help?
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.

Hi there and welcome

Sorry about the delay you received.

Can you tell me please which version of windows you are using?

Thank you

Customer: replied 1 year ago.
I am using Windows 8.1
Expert:  Richard replied 1 year ago.

thanks

Can you close all programs.

Press the windows key + X and click on Command Prompt (admin)

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then tell me if you still have the issue please.

Customer: replied 1 year ago.
This didn't work
Expert:  Richard replied 1 year ago.

Can you tell me what did not work? Doing the instructions? Or you were able to do them but you still have the problem?

Customer: replied 1 year ago.
I did all the steps you provided by you but the camera still doesn't get connected.
Expert:  Richard replied 1 year ago.

Download Play Memories here and use this to access the Camera

https://www.sony.co.uk/support/en/content/cnt-dwnl/prd-dime/sony-playmemories-home-windows/HDR-CX405

As your meant to be doing it via this program

Can you do it via this?

Customer: replied 1 year ago.
My issue is still not resolved. I have downloaded and installed the software but still the camera isn't recognized.
Customer: replied 1 year ago.
Hi Richard,
Please suggest something else that can help me download the videos to my laptop.
Expert:  Richard replied 1 year ago.

Hi there, sorry about the delay, I had a family emergency and was not available.

If you connect the camera to another computer, is it on that computer recognized?

Customer: replied 1 year ago.
Hi Richard,
Sorry I was away on travel. I do not have another PC to test this but I will try with a friend of mine and get back.