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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11061
Experience:  8+ years of professional experience
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Received email with firmware update Camera connected using

Customer Question

Received email with firmware update for EM5II
Camera connected using multi-connector.
Card out of camera.
Camera turned on.
PC has an internet connection
LCD screen shows USB at top and box around Storage
Clicking on NEXT of Digital Camera Updater
Get message unable to detect camera
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What computer are you using to do the update?

Was there a fault with the camera that prompted you to try updating it?

Try a different USB port, and make sure the camera is detected before trying to run the update again, by going to

Start - My Computer

(or in newer Windows PCs, go to 'Computer' - the camera should show up there...)

and seeing whether the camera shows up there. If it doesn't, then the camera or the cable or the USB port has a fault that prevents proper updating.

Also make sure the firmware update is legitimate! if it is for the wrong camera model, or corrupted in transit, or from a dubious source, it might just be unusable.