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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 17911
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a EOS 50D camera and the original CD's that came with

Customer Question

I have a EOS 50D camera and the original CD's that came with the camera. Trying to download firmware update for the camera as it has never been done. I loaded the cd to my computer and connected the camera in an on position and clicked on EOS utitly and it comes up with a camera and computer and cable dand then tells me wireless or exit
I cannot get the EOS Utility program to bring up any other information.
I know I am must be dong something wrong and I am so frustrated. I have downloaded the updates for my camera ( and there were just a few).
I am taking a camera class and learned about the updates
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Pete replied 1 year ago.

Hello Barbara,

Welcome to JustAnswer!

The computer may not be seeing the camera as connected.

Are you using a laptop or a desktop computer?

Do you have another computer available that you can try?

Let me know if you would like remote assistance with this.