Camera and Video

Ask a Camera and Video Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Camera and Video

I have a Kodak EasyShare ZD15, about 4 (?) years old. It has

Customer Question
always worked perfectly. Today my...
I have a Kodak EasyShare ZD15, about 4 (?) years old. It has always worked perfectly. Today my husband took it with to go check his trail cam memory cards.
The camera turned on and lens came out - now it will not retract the lens and although it shows it turning on and off nothing happens
Submitted: 2 years ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 34 minutes by:
11/25/2015
Camera and Video Technician: Russell A., Camera and Video Technician replied 2 years ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,059
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hi,

My first inclination is to assume that a lens error is the problem itself, but first, there is one more likely possibility, lack of sufficient power. Remove the battery, check the pins or connectors in the battery compartment, and make sure that they are positioned correctly to contact the battery. Then use a q-tip with alcohol to clean and dry them. It is also a known issue that digital cameras circuitry can also become much more sensitive to the lower power level produced, so It is a known issue that digital cameras that use only 2 AA size batteries, tend to require a little more power as they age due to deteriorating parts and surface residue. Lens movement uses the most power. That is why the connection is so critical The only power suggestion that I have is to try a set of high power lithium AA batteries. They have a higher, more steady, power output.

If the above does not solve the issue please continue as it is very likely that the problem is a lens error.

Even if the lens is extended, it is quite possible that it does not make it to the correct sensor point due to an obstruction like a grain of sand or residue build up. A lens position error will halt the camera start up process. Lens errors are a common problem. Dirt can get into the gears or the lens can become misaligned from being carried in pockets, purses or at the beach. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but they may save you an expensive repair bill. The two links below give step by step DIY instructions on troubleshooting and attempting to fix this problem. ***A Canon camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit.*** These procedures are effective about 60% of the time. Copy and paste the links into your browser.

http://www.e18error.com/repair.html

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

If the "do it yourself" approach doesn't work out and you need conventional repair suggestions please let me know, but, please note the following .

Considering the age and present value of this camera, paying the cost of having it repaired , approximately $75 (if parts can be found since Kodak has left the camera business, concerning these older models), really depends on how attached to the camera you are. The standard "rule of thumb" is if the repair cost is greater than 50% of the value of the camera, it is not worth it. A used or refurbished Easyshare ZD15 can be purchased for about $15-$45 and I've seen a new one (open box with warranty) for under $65. There are also numerous

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Ask Your Own Camera and Video Question
Customer reply replied 2 years ago
I have tried all the suggestions except for dismantling the camera, and nothing works. Also, where it states to grasp the lens and gently turn the barrels I cannot turn the barrels on my camera. Also when I slide a piece of paper around the barrels I can feel what seems like a few obstructions but don't know if this is normal or if this would be the dirt?
Camera and Video Technician: Russell A., Camera and Video Technician replied 2 years ago

Depending on how far the paper is inserted, there may be small clips all of the way at the end that may appear to be obstructions. These actually hold the lens in place. Turning the lens is generally only effective if you can see that it is physically out of alignment.

Resolving this issue can take multiple attempts. With some units that have had this problem it has taken me up to 6 or 7 hours of manipulation, over a few days, to make the lens move freely.

Ask Your Own Camera and Video Question
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,059
6,059 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

6,059 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,693 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,065 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

539 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

533 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I think my grandkids messed with a camera settingm anyway
I think my grandkids messed with a camera settingm anyway now all my pictures are way washed out, doesn't matter if I take outdoors or indoors all the pictures are very washed out. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I have an AF reflex 500 that I am suing with a Sony Alpha
I have an AF reflex 500 that I am suing with a Sony Alpha 77. I don't like the EVF on the camera. I shter ay other Sony camera that I could use with this lens? … read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,693 satisfied customers
John. I,m Jerry. I have a sony cyber shot 6.0 mega pixel.
yes i have all the info on the bottom of the camera model #DSCs600. also, this #(###) ###-#### thats all.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I have a panasonic HX-DC2 dual camera which I obtained by a
I have a panasonic HX-DC2 dual camera which I obtained by a bonus point system by registering all shopping items every week over a period of time. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I have a DSC-W800. charger will not recharge, can't get into
I have a DSC-W800. charger will not recharge , can't get into the menu to use any of the setting Can't download pictures to try and print them. I have use the camera for taking pictures ,developing, s… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I'm trying to connect my TG-5 to my smart phone. I got to
I'm trying to connect my TG-5 to my smart phone. I got to the point in the process that says "not signed". How do I sign? or how do I get past this screen to install? … read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,693 satisfied customers
I have sony video 8 s50 NTSC walkman and i has a picture but
I have sony video 8 s50 NTSC walkman and i has a picture but no sound WHY? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I️HAVE A NEW OLYMPUS E-M10-III. I️HAVE THE OLYMPUS PHOTO
I️HAVE A NEW OLYMPUS E-M10-III. I️HAVE THE OLYMPUS PHOTO SHARE APP ON MY IPHONE, AND HAVE FOLLOWED THE STEPS IN THEIR USER GUIDE. AM HAVING DIFFICULTY, HOWEVER, GETTING THIS TO WORK. CAN YOU HELP? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I have a Canon Rebel XT. The auto focus is inoperable. Is it
I have a Canon Rebel XT. The auto focus is inoperable. Is it worth sending it to Canon for repair? … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
My SONY CyberShot Camers is about 5-10 years old Steady
My SONY CyberShot Camers is about 5-10 years old Steady ShotDSC W 510. #296464. I need operating instruictions because I've forgotten how to use it. Brand new N sized battery. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My canon power shot sx30 is shows a lens error, and the
my canon power shot sx30 is shows a lens error, and the camera will not zoom in or out. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Trying to down load user manual onto windows 7 and cant do
trying to down load user manual onto windows 7 and cant do it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have a Panasonic video camera HDC-SD9 and the hard drive
Hi I have a Panasonic video camera HDC-SD9 and the hard drive on my computer crashed, I've had it fixed but can't find my booting disk which requires HD Writer 2.5E for Windows 7 Thanking you for your… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I just purchased a Canon PIXMA MG2522 and assembled same. It
Hi, I just purchased a Canon PIXMA MG2522 and assembled same. It works quite well. I want to connect it to my Apple MacBookPro. I have not been able to identify the correct downloading procedure with … read more
Harry
Harry
7 satisfied customers
I have a SONY SLT-A58 which seems to have spots on my images
I have a SONY SLT-A58 which seems to have spots on my images when I put them on my computer. I have to edit all the spots out before I can use them. Is there a way you could fix it. I think my camera is 3 years old. … read more
Harry
Harry
7 satisfied customers
I have a boogie camera and it is stuck on but will not
Hi there, I have a boogie camera and it is stuck on but will not respond. I've attempted to turn it off but nothing happens. Also, the screen does not respond and when I plug it in to charge or into m… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
We can get our SD card to format...it is a good card as we
Hello....we can get our SD card to format...it is a good card as we tried it in another canon eos camera. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I have panasonic DMC-ZS6. When I turn it on it says
I have panasonic DMC-ZS6. When I turn it on it says "pictures will be recorded in built- in memory but I can only take 2 pictures and then it says built-in memory full. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x