How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5028
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

My Nikon d5200 won't focus and snap a shot. It tries to

Customer Question

My Nikon d5200 won't focus and snap a shot. It tries to focus but won't ever take a pic. I have rest my settings. Pls help
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Steve G. replied 1 year ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Do you hear the lens focus mechanism moving? You said that it tries to focus?

Customer: replied 1 year ago.
it make a noise it's def moving
Expert:  Steve G. replied 1 year ago.

Ok, sorry for the delay. See the two buttons each side of the viewfinder - the ones with the green dots? Power up the camera and then press them both in together for 5 seconds.

Then try to take a photo and let me know.


Customer: replied 1 year ago.
Screen flashed as if it reset but nothing else. It still did not take a picture
Expert:  Steve G. replied 1 year ago.

Is the switch on the lens set to Auto?

Do you have another lens you can try?

Customer: replied 1 year ago.
to auto no other switch
Customer: replied 1 year ago.
No other Lens to try
Expert:  Steve G. replied 1 year ago.

Ok, if you manually focus, does the camera take a photo?