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Why does my panasonic Lumix G2 camera change to black and

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Hello Why does my panasonic...
Hello Why does my panasonic Lumix G2 camera change to black and white when I am using the zoom i.e. filming birds high up in a tree if I use auto it stay in colour but I can't get the range but when I switch off the auto it goes to black and white colour only while filming.
Submitted: 2 years ago.Category: Camera and Video
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Answered in 4 hours by:
11/21/2015
Camera and Video Technician: Russell H., Service Tech replied 2 years ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11,409
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

If the color dies when you are using the Zoom feature, or an external Zoom lens esp., then you may simply have a battery problem... though why that would shut down the color but not everything else, is frankly a mystery to me. Obviously, though, the symptom is that of stress on your camera inducing loss of function - generally a power supply sufficiency problem. Try these measures:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

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Customer reply replied 1 year ago
I have ordered a new battery - in anticipation it is indeed a battery problem!! Until I have the new battery I can not rate your advice!
Camera and Video Technician: Russell H., Service Tech replied 1 year ago

That's OK. A rating is not required until we have brought this case to a satisfactory and right conclusion. Thanks.

(Be sure to remember to charge the new battery for 6+ hours before first use.)

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Customer reply replied 1 year ago
understand. I have been advised it will take two weeks before the battery required will be in stock!!
Camera and Video Technician: Russell H., Service Tech replied 1 year ago

Maybe I could find a quicker source for you? I'm just throwing that out as a possibility.

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Customer reply replied 1 year ago
Already ordered and paid for $169 hope it works!!
Camera and Video Technician: Russell H., Service Tech replied 1 year ago

That sounds like much too high a price for a battery for a camera. But yes, I agree: let's hope it works.

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Russell H.
Russell H.
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Satisfied Customers: 11,409
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