How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10775
Experience:  8+ years of professional experience
Type Your Camera and Video Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Why does my panasonic Lumix G2 camera change to black and

Customer Question

Hello Why does my panasonic Lumix G2 camera change to black and white when I am using the zoom i.e. filming birds high up in a tree if I use auto it stay in colour but I can't get the range but when I switch off the auto it goes to black and white colour only while filming.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

If the color dies when you are using the Zoom feature, or an external Zoom lens esp., then you may simply have a battery problem... though why that would shut down the color but not everything else, is frankly a mystery to me. Obviously, though, the symptom is that of stress on your camera inducing loss of function - generally a power supply sufficiency problem. Try these measures:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 year ago.
I have ordered a new battery - in anticipation it is indeed a battery problem!! Until I have the new battery I can not rate your advice!
Expert:  Russell H. replied 1 year ago.

That's OK. A rating is not required until we have brought this case to a satisfactory and right conclusion. Thanks.

(Be sure to remember to charge the new battery for 6+ hours before first use.)

Customer: replied 1 year ago.
understand. I have been advised it will take two weeks before the battery required will be in stock!!
Expert:  Russell H. replied 1 year ago.

Maybe I could find a quicker source for you? I'm just throwing that out as a possibility.

Customer: replied 1 year ago.
Already ordered and paid for $169 hope it works!!
Expert:  Russell H. replied 1 year ago.

That sounds like much too high a price for a battery for a camera. But yes, I agree: let's hope it works.

Related Camera and Video Questions