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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5028
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a very new Canon Powershot SX60 HS and have installed

Customer Question

I have a very new Canon Powershot SX60 HS and have installed Canon Utilities Camera Window DC. Connecting camera to PC with a cable the pictures show up on the screen but will not import. I think I need a firmware update to DPP 3.14.45 but cannot find a site that will let me download the update.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 1 year ago.


I'm sorry about the issue. Was it working previously?

Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10?

With the camera powered on and connected to the computer, open Windows Explorer, then do you see the camera's device or camera's drive letter? If yes, can you open it and open the DCIM folder and view pictures and/or transfer?

Please reply at the box below. Thank you,