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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5042
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Since upgrading to windows 10, my computer does not

Customer Question

Since upgrading to windows 10, my computer does not recognize the Canon that transfers my photos from my camera to the computer. I have Wifi.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Dan replied 1 year ago.

Hello and thank you for your question, I look forward to assisting you today. Have you tried completely removing the program then reinstalling it again?

Customer: replied 1 year ago.
no. should I do that?
Customer: replied 1 year ago.
Should I remove the program and reinstall it?
Expert:  Dan replied 1 year ago.

Yes give that a try please.

Customer: replied 1 year ago.
I am having trouble with this. Please disregard my request. I have to cancel this.
Expert:  Dan replied 1 year ago.

There is another alternative if you would like to try it?