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Freddy M.
Freddy M., Camera Video Tech
Category: Camera and Video
Satisfied Customers: 18398
Experience:  Years of experience
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I have a Canon PowerShot SX30 IS I can view all the pics on

Customer Question

I have a Canon PowerShot SX30 IS I can view all the pics on the camera but when card id installed on other laptops I cannot view and the size of all pics says 0
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Rusty replied 1 year ago.

Hello, my name is Rusty. Are you using the card to transfer the photos, or are you connecting your camera to the computer to view them? Which OS version do you have?

Customer: replied 1 year ago.
Expert:  Rusty replied 1 year ago.

Ok, does one of the computers have Windows XP, Vista or 7?

Customer: replied 1 year ago.
My laptop is a HP Pavilion x360 it is new with Windows 10
Expert:  Rusty replied 1 year ago.

Ok, that method won't work... When you stick the card back in the camera, can you still view the photos?

Customer: replied 1 year ago.
not really - can you walk me through a solution
Customer: replied 1 year ago.
Expert:  Rusty replied 1 year ago.

Well it sounds like the card was inserted or taken out incorrectly, which may have damaged your photos on the card. Since they are coming up as 0, and they won't show on your camera anymore, that's what it sounds like to me. Let's try to recover the contents of the card.

Go to and install the utility. Open Pandora Recovery, and run the program on your card. You'll see it come up in your list of drives. Only scan for files on the card, and tell me if it comes up with anything.

Customer: replied 1 year ago.
OK doing it now
Customer: replied 1 year ago.
i downloaded and program comes up and shows E drive but nothing happens
Expert:  Rusty replied 1 year ago.

Will it not allow you to scan it?

Customer: replied 1 year ago.
it will not scan -
Expert:  Rusty replied 1 year ago.

Will the card open in Windows Explorer?

Customer: replied 1 year ago.
do not have windows explorer unless it is in microsoft office 2015
Customer: replied 1 year ago.
i right click and hit open with and windows explorer is not an option
Customer: replied 1 year ago.
I can view all the pics when card is in camera on the camera
Customer: replied 1 year ago.
Expert:  Rusty replied 1 year ago.

I'm here, do you happen to have Windows 7 on any of your available computers?

Customer: replied 1 year ago.
Expert:  Rusty replied 1 year ago.

I'm going to have to open this question back up in case another expert has another approach.

Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.

Go to this webpage:

Scroll down and expand Driver - storage, download and install the card reader driver there. Use the download only option when asked.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.

If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.