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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11217
Experience:  8+ years of professional experience
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PEN Lite E-PL5 turning on shows Camera no connection error

Customer Question

PEN Lite E-PL5 turning on shows Camera no connection error and will not switch to operating mode. Connection with usb cable will connect to computer but on removing cable returns to No connection error, not operating mode. Any suggestions? David
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Russell H. replied 2 years ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Somehow your camera is convinced that a cable is attached, even when there is no cable attached, and therefore (since a cable being attached is a signal to go into communication mode with a computer) stays in the communication-with-a-computer mode.

First try turning Off the camera. Take a clean dry brush, for instance a used but *clean* toothbrush, and brush into the USB jack on the camera, thoroughly, in case somehow the USB jack being dirty has fooled the camera.

Then try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. After that interval, put the batteries back in and try the camera again.

How old is the camera?