How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Your Own Question
Rusty
Rusty, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5909
Experience:  Over 20 years electronics experience. Let my expertise help solve your problems.
63817454
Type Your Camera and Video Question Here...
Rusty is online now
A new question is answered every 9 seconds

I have a Lumix FZ300 and I am unable to download RAW files.

Customer Question

Hi, I have a Lumix FZ300 and I am unable to download RAW files. I have a mc book and a mac. Both computers will not read the files. Please help I am going to Africa tomorrow
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Rusty replied 1 year ago.

Hello, my name is Rusty. That's normal, so don't worry, your pictures are fine. RAW files are untouched, non compressed files designed for better editing. You just have to open them with the RAW editor and save them as .jpg files. The software came on the disc that came with the camera.

If you're having a connection problem, meaning your computer doesn't even see the camera, you'll need to put the pictures on the memory card and use your computer's card reader to transfer the files.

Either way, RAW files are not Mac or Windows friendly, they use special software so you can edit the photos to the best of our technology's ability. That software saves to .jpg and they are compatible with all computers.

Customer: replied 1 year ago.
Thanks Rusty.As I am used to my Mac just doing it for me! How do I or should I say where is theRAW editor? I use photoshop cc and bridge cc.My computer won't even read the RAW files.I have downloaded the software, but I am un familiar with silkypix! And the camera does not register with this program.I am lost and upset as I bought this camera as I can't hold my Mark III after hand surgery. I feel like I have wasted $900!
Customer: replied 1 year ago.
I also have to head out for an hour, can I still ask questions later?
Expert:  Rusty replied 1 year ago.

Hi, yes, we can still figure this out when you return. Sorry for the delay, the site didn't send me a message that you contacted me.

If you're used to Photoshop, click here. Scroll down, that's a RAW plugin for Photoshop. It really is a better technology, maybe not as convenient, but the end product turns out better. Install the plugin, and you'll be able to open them in Photoshop.