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Richard, Technician
Category: Camera and Video
Satisfied Customers: 38513
Experience:  Extensive knowledge in a very wide range of subjects
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I am having trouble transferring photos from my Nikon d 90

Customer Question

I am having trouble transferring photos from my Nikon d 90 camera to my computer. I have shot the photos in Raw basics and JPEG. When I connect my canera an auto dialogue box coms on the screen , I click on transfer and a green bar comes on indicating that it is transferring. How long should it take to transfer 330 photos? When I go to "my pictures" on my computer and find the folder , all of the photos appear encrypted and no actual photoss are transferred. I have successfully transferred and found photos with the same set up just 4 months ago. What am I doing incorrectly?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Richard replied 2 years ago.

Hi there and welcome

Are you on a windows or Mac computer and which version?

Customer: replied 2 years ago.
Windows 7
Expert:  Richard replied 2 years ago.


Copy them over this way

Connect the camera to the computer and then click start, computer.

Then on the left in the new window under computer you will see the camera.

Click on the and right click the photos and select copy

Then go to your desktop, create a new folder and right click in it and select Paste

Tell me if they then copy over correctly please.

Customer: replied 2 years ago.
It partially worked, but I got lost on the last step.Please call me(###) ###-####
Expert:  Richard replied 2 years ago.

I work online here as its too hard to convey instructions over the phone and see what you see

What I do is a remote desktop connection, so connect to your computer and show you directly.

This I have offered, please accept it and we can then do this.

Customer: replied 2 years ago.
it didn,t work! your instructions were not clear. No , I am not satisfied I will discontinue the call and not pay.
Expert:  Richard replied 2 years ago.

Ok, but can you tell me where you got stuck n my instructions please? As you say the last step, so you mean you do not know how to paste the files?

I don't see why you are getting angry at me, I just offered to show you directly on the computer. The instructions were step by step, so where exactly did you get stuck?