How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18118
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Camera and Video Question Here...
Pete is online now
A new question is answered every 9 seconds

I have a six month old nikon d5500. It seems that the eye

Customer Question

Hi there
I have a six month old nikon d5500. It seems that the eye sensor which turns off the info screen automatically when you raise the camera to your face is not functioning.
Im not sure if its a failure of the device or if i perhaps changed something in the setup menu that has caused it to stop working.
Really the only setting that i can think of to try is the "info display auto off" which i have turned on.
Do you have any other advice as to what i can do to troubleshoot this problem?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Pete replied 2 years ago.

Hi Adrian,

Try cleaning the eye sensor by wiping with a soft cloth and let me know if there is any improvement?

Customer: replied 2 years ago.
no change
Expert:  Pete replied 2 years ago.

If cleaning the sensor did not help, then you can try the troubleshooting steps below:

Make sure the battery is fully charged and that you are using an approved memory card.

Turn off the camera, remove the battery and the memory card, wait a few minutes, replace the battery and the memory card.

Remove lens and accessories from the camera and reattach, then turn on the camera.

Reset the camera back to the default settings - see the owners manual for instructions on this.

If the problem persists then you will have to send the camera in for service.

For instructions on how to send your item in for a warranty repair please see:

The repair can take roughly about 7 to 10 business days from the day you receive your service order number to repair your equipment as long as there is no hold on parts.

For info on the Nikon Digital Imaging Warranty, see: