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Viet - Camera Tech
Viet - Camera Tech, Camera & Video Tech.
Category: Camera and Video
Satisfied Customers: 37860
Experience:  Fix camera and video issues.
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I have a Nikon Coolpix p510. My laptop had a virus and it

Customer Question

I have a Nikon Coolpix p510. My laptop had a virus and it had to go back to factory settings. I have windows7 and when I run the viewNX2 cd it says it is uncompatible. I've uninstalled it twice. What should I do?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Don't use the ViewNX2 CD disk, but please try the following:

- First, click on Start, then right-click on Computer, then click on Properties, then check if your System type: is 32-bit or 64-bit.

- Then click on the website below:

http://downloadcenter.nikonimglib.com/en/download/sw/20.html

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 1 year ago.
I tried this already and nothing happens.
Expert:  Viet - Camera Tech replied 1 year ago.

I'm sorry. Do you mean nothing happens or does it show any error or message when you download / install from the website I've provided previously?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Nothing happens. It is just a white page.
Expert:  Viet - Camera Tech replied 1 year ago.

Do you mean the website I've provided shows white?

http://downloadcenter.nikonimglib.com/en/download/sw/20.html

Can you click on Start, then right-click on Computer, then click on Properties, then check if your System type: is 32-bit or 64-bit.

Thank you.

Customer: replied 1 year ago.
I clicked accept, I have a 64 bit, I click on that box and it goes to a white page.
Expert:  Viet - Camera Tech replied 1 year ago.

Sorry, it seems the Nikon download website is down right now. I'm checking to see if there is another download place. Please wait a bit. Thank you.

Expert:  Viet - Camera Tech replied 1 year ago.

I'm sorry, the Nikon server is currently down right now. Can you please try again tomorrow?

Also, if you'd like to, you can try the Picasa photo program:

http://picasa.google.com/

Thank you.

Expert:  Viet - Camera Tech replied 1 year ago.

Hi,

The Nikon server / website is backed up. Can you please try again to download / install the latest View NX2 software:

http://downloadcenter.nikonimglib.com/en/download/sw/20.html

Please reply at the box below to continue troubleshooting. Thank you.