Camera and Video

Ask a Camera and Video Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Camera and Video

I have a Sony HDR-FX1 that records the picture fine and when

Customer Question
it is recording the bars...
I have a Sony HDR-FX1 that records the picture fine and when it is recording the bars show the audio is being picked up by the microphone but when I play it back the video there is no audio. I have played with the Audio level and set it to both Auto and
Man. I have plugged in a headset into the Mic/Line jack to see if the speaker was not turned on and could hear what I record, so it is recording. I can't find a volume or switch to turn on/off the internal speaker. That is my problem. How do I do that? Any
thoughts?
Submitted: 2 years ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 4 hours by:
9/30/2015
Camera and Video Technician: Russell H., Service Tech replied 2 years ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11,703
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try plugging a compatible microphone (non-condenser-type, probably) into the Mic/Line jack, and find out whether, when you record a bit of video with sound, that way, with an external microphone, it plays back with sound too.

Or we could just assume the problem is the playback speaker or the audio amplifier that feeds sound impulses to it. In which case, unfortunately, aside from trying that external microphone in it, then removing it and trying again, you don't have many options aside from having it repaired.

But if you really think it is or could be a setting or option disabling external speaker playback, then

A. look for anything - including on the screen - that looks like a speaker with a circle-and-slash over it. That means the output has been set to Mute, or muted.

B. look for any setting relating to 'volume'. Set that to above minimum at least, and make sure there are no 'Mute' controls enabled.

C. do a factory settings reset on the camera, that will restore all settings to as-released-for-sale values. (If you need instructions on how to do that, let me know.)

If all else fails, there's Sony Repair: https://eservice.sony.com/webrma/web/index.do

Ask Your Own Camera and Video Question
Customer reply replied 2 years ago
I misspoke in the first part but later corrected myself at the end I can hear audio from an external recording on the tape. I know about volume controls and mutes I just can't find them on the camera that's why I need an expert specifically who knows where they are. I have check the owners manual and I don't see a volume control or mute switch, there in lies the problem and why I am coming to the site. I already tried resetting the camera and it did not make any difference. Do you know specifically where the mute switch if there is one or volume control are? That's what I'm looking for.
Camera and Video Technician: Russell H., Service Tech replied 2 years ago

If the owner's manual says there isn't one, then there isn't one.

There is the Audio Level dial beneath the Auto/Man switch... make sure it is not set to 0, and set it near the middle of its range, e.g. to '5'.

There is also the Volume +/- button pair on top of the camera... try pressing the + button several times, then see if audio playback is audible.

Also try setting MULTI-SOUND to 'Stereo', in the Audio-Set menu.

Ask Your Own Camera and Video Question
Customer reply replied 2 years ago
I had already had it to five, the volume all the way up, I knew that because you can see the volume indicator on the screen when I adjusted it and I had the Multi-Sound to Stereo already because I didn't now if the speaker (as it only has one, as opposed to the two stereo microphones on the camera. All these are good points but ones I also deducted from reading the manual and tried them before contacting JustAnswer. Either we are missing something or the speaker is broken or only the electronics that powers the small speaker vis the earphone is out. Since most of the electronics is on a main board and the speaker grill is not damages, plus I have never seen a speaker go bad unless someone rips the cone or the wire falls of the cone going to the electromagnet coil. I am going to take it to a real sony expert and if the problem is the speaker or electronics then I will pay you, as it is not your fault but I he/she just has to set or change a switch or two I have to pay them their inspection charge and would not pay you. I think I should only pay twice if it is not your fault but if you (and I) missed something and the expert fixes it then I don't think its far to pay both of you. Let me know if you find something else and I will take it to Sony on Friday. I will let you know what I find out.
Camera and Video Technician: Russell H., Service Tech replied 2 years ago

I think that assuming it will need repair is correct in this case. Options, settings, and a reset of those has been tried and failed to bring the speaker to life.

Let me know how it turns out, please, at your convenience. Thanks.

Ask Your Own Camera and Video Question
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11,703
11,703 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,064 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,707 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,065 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

542 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

533 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I want to download my images on my Mac and I have an EOS
I want to download my images on my Mac and I have an EOS 350D and I have it connected with the cord. How do I download the images? … read more
Harry
Harry
493 satisfied customers
I have a Lumix camera, and it won't charge. I thought it was
I have a Lumix camera, and it won't charge. I thought it was the charging cable, so I bought a new one, but it still does not charge. The red charging light comes on, but after several minutes it goes… read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
50 satisfied customers
I have a panasonic palmcorder and I was wondering if I can
I have a panasonic palmcorder and I was wondering if I can still get parts for it … read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,707 satisfied customers
I've cleaned out the battery tray and replace the 4 AAA
I've cleaned out the battery tray and replace the 4 AAA batteries on my 2020 and it still does not work. I checked under ther battery tray where it is soldered to the camera and there is no corrision.… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,707 satisfied customers
Have a Olympus Camedia c_50 zoom camera Can not find on off
Have a Olympus Camedia c_50 zoom camera Can not find on off button the camera will not start? … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I have deleted accidentally all of my photos on my Nikon
i have deleted accidentally all of my photos on my Nikon P600!! Please can you help? 3 Years worth … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I'm getting a weird hue when I take video with my camera or
I'm getting a weird hue when I take video with my camera or when I push the shutter speed above 1/60 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
I have a new canon MG 2920 and a new HP laptop I can't get
I have a new canon MG 2920 and a new HP laptop I can't get the printer to work … read more
Russell H.
Russell H.
Service Tech
11,703 satisfied customers
How do I delete all pictures from my CoolPix 7100 after I
How do I delete all pictures from my CoolPix 7100 after I have downloaded them to Photos on my MAC desktop computer. … read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,707 satisfied customers
Can not set it up. Moultrie. Set it up to take pics
Can not set it up JA: Who makes your camera? Customer: Moultrie JA: What have you tried so far with your camera? Customer: Set it up to take pics JA: Anything else you want the Camera Expert to know b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
I just learned about these cameras with auto hdr that
i just learned about these cameras with auto hdr that automaticaly take 5 pics with different lighting and then they combine the pics into 1 to make it look the bestdoes the camera automaticaly do thi… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,707 satisfied customers
I'm having an intermittent focusing issue with my Nikon
I'm having an intermittent focusing issue with my Nikon D800. I use back button focusing and occasionally it won't re-focus. Or if I lock on a subject then recompose sometimes it will loose the locked… read more
Russell H.
Russell H.
Service Tech
11,703 satisfied customers
The Zoom on My DNC-FZ70 camera is not working. When I turn
The Zoom on My DNC-FZ70 camera is not working. When I turn it on the zoom goes out a small bit then back in. It is a continuous in and out. I have done nothing to it. Any ideas? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
I am having problems with my computer recognising my memory
I am having problems with my computer recognising my memory card from my camera. Up until about a week ago it was ok. I don't understand that might have gone wrong. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
I would like to by an Olympus camera that permits me to take
I would like to by an Olympus camera that permits me to take pictures that has an image in focus and out of focus foreground and out of focus background such as can be down with distance and aperture … read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,707 satisfied customers
I am trying to download Sony Memories software to replace my
I am trying to download Sony Memories software to replace my previous copy due to system crash. I forgot my password, but I keep getting messages that there is a system error and my password ***** be … read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,707 satisfied customers
My D70s camera monitor (on the back) will not show photos
My D70s camera monitor (on the back) will not show photos taken. A black screen comes up instead. I have switched lenses, CF cards, and batteries with no luck. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
I have a Stylus-7010 and we've never loaded the disc that
I have a Stylus-7010 and we've never loaded the disc that came with it because we've had computer problems. Now I'm trying to load it and it won't load. I looked at the instructions and discovered it … read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,707 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x