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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10787
Experience:  8+ years of professional experience
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I have a Sony HDR-FX1 that records the picture fine and when

Customer Question

I have a Sony HDR-FX1 that records the picture fine and when it is recording the bars show the audio is being picked up by the microphone but when I play it back the video there is no audio. I have played with the Audio level and set it to both Auto and
Man. I have plugged in a headset into the Mic/Line jack to see if the speaker was not turned on and could hear what I record, so it is recording. I can't find a volume or switch to turn on/off the internal speaker. That is my problem. How do I do that? Any
thoughts?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try plugging a compatible microphone (non-condenser-type, probably) into the Mic/Line jack, and find out whether, when you record a bit of video with sound, that way, with an external microphone, it plays back with sound too.

Or we could just assume the problem is the playback speaker or the audio amplifier that feeds sound impulses to it. In which case, unfortunately, aside from trying that external microphone in it, then removing it and trying again, you don't have many options aside from having it repaired.

But if you really think it is or could be a setting or option disabling external speaker playback, then

A. look for anything - including on the screen - that looks like a speaker with a circle-and-slash over it. That means the output has been set to Mute, or muted.

B. look for any setting relating to 'volume'. Set that to above minimum at least, and make sure there are no 'Mute' controls enabled.

C. do a factory settings reset on the camera, that will restore all settings to as-released-for-sale values. (If you need instructions on how to do that, let me know.)

If all else fails, there's Sony Repair: https://eservice.sony.com/webrma/web/index.do

Customer: replied 1 year ago.
I misspoke in the first part but later corrected myself at the end I can hear audio from an external recording on the tape. I know about volume controls and mutes I just can't find them on the camera that's why I need an expert specifically who knows where they are. I have check the owners manual and I don't see a volume control or mute switch, there in lies the problem and why I am coming to the site. I already tried resetting the camera and it did not make any difference. Do you know specifically where the mute switch if there is one or volume control are? That's what I'm looking for.
Expert:  Russell H. replied 1 year ago.

If the owner's manual says there isn't one, then there isn't one.

There is the Audio Level dial beneath the Auto/Man switch... make sure it is not set to 0, and set it near the middle of its range, e.g. to '5'.

There is also the Volume +/- button pair on top of the camera... try pressing the + button several times, then see if audio playback is audible.

Also try setting MULTI-SOUND to 'Stereo', in the Audio-Set menu.

Customer: replied 1 year ago.
I had already had it to five, the volume all the way up, I knew that because you can see the volume indicator on the screen when I adjusted it and I had the Multi-Sound to Stereo already because I didn't now if the speaker (as it only has one, as opposed to the two stereo microphones on the camera. All these are good points but ones I also deducted from reading the manual and tried them before contacting JustAnswer. Either we are missing something or the speaker is broken or only the electronics that powers the small speaker vis the earphone is out. Since most of the electronics is on a main board and the speaker grill is not damages, plus I have never seen a speaker go bad unless someone rips the cone or the wire falls of the cone going to the electromagnet coil. I am going to take it to a real sony expert and if the problem is the speaker or electronics then I will pay you, as it is not your fault but I he/she just has to set or change a switch or two I have to pay them their inspection charge and would not pay you. I think I should only pay twice if it is not your fault but if you (and I) missed something and the expert fixes it then I don't think its far to pay both of you. Let me know if you find something else and I will take it to Sony on Friday. I will let you know what I find out.
Expert:  Russell H. replied 1 year ago.

I think that assuming it will need repair is correct in this case. Options, settings, and a reset of those has been tried and failed to bring the speaker to life.

Let me know how it turns out, please, at your convenience. Thanks.