How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11697
Experience:  25+ Years Experience in Computers and Electronics
Type Your Camera and Video Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Just returned from a dive trip where I was using my D4s

Customer Question

Just returned from a dive trip where I was using my D4s for surface photos.After 3 days both card slots (XQD and Compact Flash had jammed and I could not insert cards in either slot.The camera was purchased new in May this year. I have returned the camera to the retailer who tells me it needs to be sent in to Nikon for repair. Is this a common problem with this camera?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Michael Hannigan replied 1 year ago.

Hello, my name is ***** ***** welcome to Just Answer.

I'm happy to let you know that I did some digging around about general repairs history on the Canon D4s through a friend of mine that works at a Electronic Facility Repair Center and he states that although he has seen the problem before, this issue is not very common among D4s at all.

Hope once your D4s is repaired through Canon, you don't get see any other issues with it....Thank you.

Customer: replied 1 year ago.
Your digging around was obviously not very thorough. My camera is a NIKON D4s not a Canon.
Expert:  Michael Hannigan replied 1 year ago.

Sorry... I meant Nikon. The information I provided was actually for the Nikon D4. Sorry... I was just chatting about a Canon camera. It is correct that it must go to the manufacturer, since the retailer won't take it back after their return period - usually 30 days or less.

However, if you fill out the registration card that came with your camera (do this before service) it will extend your warranty with Nikon to 5 years.

I don't recommend doing anything to it yourself, since the warranty is excellent - 5 years is the best of any manufacturer. Not being able to insert flash cards into the slot if it is turned the right way is extremely uncommon.