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Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2021
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
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I need help i cannot get my camera to download my pictures

Customer Question

hi i need help i cannot get my camera to download my pictures on my computer is there anyway you can help i have tried everything thank you virginia xxxx email is***@******.***
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Dan replied 2 years ago.

Hello and thank you for your question, I look forward to assisting you today. Can you tell me please what version of Windows you are using and also, do you have an SD card inserted in the camera?

Customer: replied 2 years ago.
as to the card in the camera an for the type fo windows im not sure
Expert:  Dan replied 2 years ago.

What type and how old is your computer?

Expert:  Dan replied 2 years ago.

My apologies, but I am unable to contact you by phone at this time.

Customer: replied 2 years ago.
my computer is emachine its a few yrs old
Expert:  Dan replied 2 years ago.

Do you know if it has a multimedia port? That would allow you to insert the SD card from your camera directly into the computer. You can copy the photos that way.

Customer: replied 2 years ago.
it has a multimedia port an my computer is windows vista
Expert:  Dan replied 2 years ago.

Okay good. If you remove the SD card from the camera, you can insert it into the media port on the computer. It will detect it as an external hard drive and you will then be able to copy the photos from the card to the computer.

Customer: replied 2 years ago.
ok ill try that do you want me to stay on this site
Expert:  Dan replied 2 years ago.

Please do. That way I will be right here if you need further assistance.

Customer: replied 2 years ago.
thanks
Expert:  Dan replied 2 years ago.

Glad to do it!

Customer: replied 2 years ago.
when i put it in sorry what exactly what will it do
Expert:  Dan replied 2 years ago.

Your computer should recognize it and open a menu window that gives you the option to view the files on the card.

Customer: replied 2 years ago.
im not a very good computer person but trying
Expert:  Dan replied 2 years ago.

No problem, that's why I'm here!

Expert:  Dan replied 2 years ago.

How's it going?

Expert:  Dan replied 2 years ago.

Were you able to find your photos?

Customer: replied 2 years ago.
no that is not my issue it will not let me dowload the pictures from the camera to the computer
Expert:  Dan replied 2 years ago.

How are you trying to download them? Are you connecting the camera to the computer using a cable, or do you have the camera dock?