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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6027
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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What is wrong with my canon camera when the flash will not

Customer Question

what is wrong with my canon camera when the flash will not pop up, I believe its error no 5
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi,

There are a few things that can cause this error. If the flash does not "pop up" when the camera is used in low light (depending on the mode of operation) Err 05 may be displayed, but not always. First, there is a known problem with a sensor switch located in the hotshoe (external flash mount). If this gets stuck, dirty or blocked, the camera thinks that an external flash is mounted and stops the "pop up" flash from operating correctly. Use a toothpick to exercise the switch pointed out in the attached picture, Also, use a tooth brush to clean under the slides on the right and left sides to clear the springs. Try this procedure first, take a few shots and let me know the result.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 1 year ago.
This did not fix the problem. WE cleaned thoroughly and it still shows an issue on the screen of error #5
Expert:  Russell A. replied 1 year ago.

Does the flash open?

Can you make the switch on the hot shoe move with moderate pressure?

Customer: replied 1 year ago.
No it does not and I sent this reply to you the same night
Expert:  Russell A. replied 1 year ago.

If at any point the flash click and attempts to open , there may be a second problem with your flash. The spring latch on the pop-up flash can stick. It is part of the hinge in the rear. You need a stiff business card or maybe one of the thin plastic ones that come in credit card offers. Use it to gently lift the flash while it is in the process of clicking. You can try to gently raise the flash and while I would not suggest that you force it open, try to get the card under it while it is clicking and help it up. If you are able to get the flash to pop up, you need to clean it with alcohol and lubricate the latch and spring with WD40, since dirt and grit can block the correct operation.

There is also a sensor switch at one of the two points shown in the attached photo that tells the camera that the flash has popped up. Once up also check these.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you