How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11197
Experience:  8+ years of professional experience
Type Your Camera and Video Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My Olympus Pen Ep3 will not turn on. Button appears to be

Customer Question

My Olympus Pen Ep3 will not turn on. Button appears to be stuck. How can this be fixed?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Russell H. replied 2 years ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

That will make sure the problem isn't just a temporary glitch that needs a reset... if it doesn't cure the problem.

After that... it's natural that the camera turns On when connected via USB to a computer - that both signals it to switch On, and provides power to it. And it's a good sign that the problem isn't major.

You will probably have to have the camera serviced, if it truly is the button, not the battery, that is at fault. And if the battery is the problem, it would be because it is getting quite old, and has lost the power-delivering capability as all rechargeable batteries of electronic devices do with time.

If over 2 years old, that is quite possible. And if you try a new rechargeable, be sure to charge it up for at least 6 hours, initially, before trying it in the camera.

Let me know, and I will advise you further as appropriate. Thanks.