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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 17923
Experience:  Over 16 years of experience installing and repairing electronics.
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Today I found a minor problem with my Canon 5D. It is an

Customer Question

Hi, my name is ***** ***** today I found a minor problem with my Canon 5D. It is an "original" 5D, not a Mark II or Mark III. When I tried to check the focus on a shot I had taken, I pressed the + button to zoom into the image. It worked fine, and I was able to continue to zoom in even tighter. When I used the joystick to move around the image, I could move up, I could move right, I could move down, but I cannot get the "box" to move to the left side of the image. If I have an image with multiple people in it, there is no way to check to determine if a person's face on the left side of the image is sharp. Is there some setting that needs to be changed, or is this a problem with the joystick that can only be fixed if I send the camera in for repair? Thanks...
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Pete replied 2 years ago.
Hi Rick,
Check if the joystick will move to the left in any other menus or settings.
If the joystick will not move to the left at all, then there may simply be some debris trapped around it or underneath the button, preventing it from activating.
Try cleaning around the joystick using a pin or compressed air.
If that doesn't help, then the camera will need to be disassembled and the electronic contacts under the joystick button can be cleaned.
If cleaning doesn't help either, then the button will need to be replaced.
Customer: replied 2 years ago.
I don’t understand the webpage used by JustAnswer. Half, or less than half, of your reply came through then it ended with “then there...” At any rate, there is no need to do anything more. The joystick, or the “Multi-controller” as Canon calls it, is now working fine. I suspect that the problem may have been the result of my camera being outside in very humid conditions. Now that it has spent a day indoors in dry air, it is working fine.
Expert:  Pete replied 2 years ago.
Hi Rick,
Please ensure you are logged into the website to receive the full answer and rate it.
Yes, moisture can prevent the electronic contacts from working properly.
Glad to hear it is working again!