How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Neil Your Own Question
Neil, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3777
Experience:  NZCE Electronics and Computing
Type Your Camera and Video Question Here...
Neil is online now
A new question is answered every 9 seconds

Tell us how to resolve the lens coming out and immediately

Customer Question

Tell us how to resolve the lens coming out and immediately closing and lense error displayed on screen. Thank you.
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Neil replied 2 years ago.


First make sure you have good batteries, if the batteries are known to be ok then look carefully at the lens, try holding upside and shake as you turn it on, this fault occurs due to an obstruction or misalignment in the lens mechanics..

Try thumping the camera into the palm of your other hand as you turn it on to try and bounce the lens back into place, be as forceful as you can stand, thats why to use the palm of your hand.

If still no luck then the camera has to be dismantled and may be uneconomical to repair...