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Rusty
Rusty, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5909
Experience:  Over 20 years electronics experience. Let my expertise help solve your problems.
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I am unable to upload my video to my pc

Customer Question

i am unable to upload my video to my pc
Submitted: 2 years ago.
Category: Camera and Video
Customer: replied 2 years ago.
I have a Sony DCR-SR42 video camera and windows 7 home premium. When I connect them via USB I get the following message on my video camera "Check the connected device"
Customer: replied 2 years ago.
I have already installed PlayMemories Home on my PC
Expert:  Rusty replied 2 years ago.

Thank you for entrusting me with your question, my name is ***** ***** I look forward to assisting you. Please note, click on Reply to Expert tab to reply to me in the reply box that pops open or, if the reply box is showing, just type your reply to me there. And please don't forget to rate me positive when we are finished. Let's get you fixed up so you can be on your way.

That camera is compatible with Windows 7, there is something that is not right. Switch the USB cable for another one. If that still gives you the same message, bookmark this page, and restart your computer with the camera plugged into your USB port. Please tell me the results.

Customer: replied 2 years ago.
no change. same message and computer seems to think nothing is connected as well. PlayMemories Home says "Connect a camera or media to the computer"
Expert:  Rusty replied 2 years ago.

Ok, some USB ports are connected to a hub that will give you the same message. I want you to try other USB ports, and tell me if that triggers Windows to install the driver.

Customer: replied 2 years ago.
you have not solved my issue. the fact that you charged me the additional $9 before I approved it is frustrating to say the least. I will be challenging that with my credit card company unless you back it out till its resolved
Expert:  Rusty replied 2 years ago.

I don't handle the customer payments, that is done through customer service, and it will be refunded if we cannot solve the problem. Have you tried the other USB ports as I suggested?

Customer: replied 2 years ago.
i have tried other usb ports and a different machine. the usb cable i have is connected to the handycam station. is that correct or should i be looking for something to connect to the handycam itself?
Expert:  Rusty replied 2 years ago.

Well that's odd, the website says it's compatible with Windows 7, but the user manual says only up to XP. That is the problem right there. Sorry that I found misinformation at first. We have a work around for this situation...

You can use a video grabber, click here. This will allow you to import the videos to Windows 7 by using the AV out jack on your camera. This device will convert the video into a format that Windows 7 will recognize, and you'll be able to transfer your videos.