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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5018
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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The camera takes pictures just fine and can be reviewed on

Customer Question

The camera takes pictures just fine and can be reviewed on the camera, but will not download to my computer nor will the computer read the camera card when I put in in the computer slot provided.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was it working previously?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
It worked the last time I took pictures.
I have windows 7
Lets try the remote
Expert:  Viet - Camera Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=46b6d23f-4508-4792-bc8f-03600bde40d1

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Camera Tech replied 1 year ago.
When you are available, please reply back at the box below to continue. Thank you,