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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6049
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a cyber shot model dsc-w570 camera, and the lens

Customer Question

I have a cyber shot model dsc-w570 camera, and the lens shutter door will not open when the camera turns on. Is there a way to fix that so I can use my camera to take photos? Without having to take it a professional for repairs?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Russell A. replied 2 years ago.


First, I suggest that you do not try using any type of liquid to start out with in the lens area. Get a can of compressed air with a fine tip and blow out the space between the cover and the lens barrel. Any residue hampering movement (possibly even a single grain of sand) could be keeping it from opening and closing correctly.

You can also take a look at the link below for some generic suggestions to dealing with this problem.
Copy and paste the link into your browser

If you require suggestions of conventional repair services and/or a cost to value assessment, please let me know.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you