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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18096
Experience:  Over 16 years of experience installing and repairing electronics.
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My Samsung Galaxy 21x camera keeps getting unable to zoom

Customer Question

My Samsung Galaxy 21x camera keeps getting unable to zoom message because of problem with the zoom function. I have taken out the battery several times and inserted again but it still doesn't work. What should I do. Please help
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Pete replied 2 years ago.
I am Pete, and I'll be happy to assist with your question today.
This problem can happen if dirt gets into the zoom lens mechanism. It only takes one grain of sand to cause this error.
Try blowing compressed air around the lens area to help clean it out. You could also try using a fine brush to gently brush around the zoom lens mechanism.
If that does not help, then the camera's zoom lens will need to be disassembled and cleaned by a camera repair tech.