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I have downloaded VIEWNX2 to my computer. When I attach USB

Customer Question
I have downloaded VIEWNX2 to...
I have downloaded VIEWNX2 to my computer.
When I attach USB from camera to computer it will not give me an option to transfer photos from the camera.
When I click "transfer now" nothing happens!!!!
What am I doing wrong please?
The camera is a COOLPIX S6800
Any help is appreciated.
Many thanks
Mal Stewart
Submitted: 2 years ago.Category: Camera and Video
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Answered in 1 hour by:
8/1/2015
Camera and Video Technician: Dan, Camera and Video Technician replied 2 years ago
Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,092
Experience: 25 Years CCTV, CATV, and SMATV setup and installation.
Verified

Hello and thank you for your question, I look forward to assisting you today. What type of computer and version of Windows are you using, and are you using the USB cable that came with the camera?

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Customer reply replied 2 years ago
Hello Dan.
I am using a Hewlett Packard Pavilion laptop.
Windows 8.1
USB is one that was supplied with the camera.
Mal
Camera and Video Technician: Dan, Camera and Video Technician replied 2 years ago

Okay thank you. Are you trying to copy photos from the cameras internal memory or from a memory card inserted into the camera?

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Customer reply replied 2 years ago
Memory card inserted in camera. Sandisk 16GB -40MB/s
Camera and Video Technician: Dan, Camera and Video Technician replied 2 years ago

Make sure the camera is off when you connect it to the computer and try the transfer again. Let me know please.

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Russell A.
Russell A., Camera and Video Technician
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