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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 17613
Experience:  Over 16 years of experience installing and repairing electronics.
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I have been using at DA QiMc camera with a DS-U3 controller

Customer Question

I have been using at DA QiMc camera with a DS-U3 controller and NIS Elements for several years. Recently, our scope was moved and cables disconnected. When I reattached the cables (correctly, I thought) and inserted the dongle, and started up Elements, I received the message, Error 50: HASP key was not found or incompatible HASP4 is connected. Can you tell me what I am doing wrong. Thanks for the help.
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Pete replied 2 years ago.
Hi Lawrence, What operating system are you using? If it is a Windows machine, a recent update may have caused this problem.Check in Device Manager for any conflict or error messages and let me know.