How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AnserGuy81 Your Own Question
AnserGuy81, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 13449
Experience:  Need help recording or editing images or video,or Repairing Cameras and Camcorders, Look No Further.
Type Your Camera and Video Question Here...
AnserGuy81 is online now
A new question is answered every 9 seconds

C613 cannot transfer from camera to computer - help!!!!!!

Customer Question

C613 cannot transfer from camera to computer - help!!!!!!
Submitted: 2 years ago.
Category: Camera and Video
Expert:  AnserGuy81 replied 2 years ago.
Welcome to, my name is ***** ***** I will do my best to assist you. To get started, I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac. If it's a Mac, please check the OSX version as follows. Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply. Thank you, *****
Customer: replied 2 years ago.
ACER and Windows 7
Expert:  AnserGuy81 replied 2 years ago.
Thank you. If you connect the Camera to your computer, then turn it off. Wait a few seconds. And then turn it back on. ( with it already connected to the computer) What happens on screen. Do you see a box pop up that asks you if you want to import pictures and videos? If not, click start, then click computer. And now in the devices with removable storage area on the lower right. Does it show the camera? If so, right click it and then click Import pictures and video. That should do the trick, but if you run into any issues, let me know. I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Customer: replied 2 years ago.
I previously successfully downloaded with these but not this time - how do you right click on a laptop?
Expert:  AnserGuy81 replied 2 years ago.
Im assuming you have one of the one piece trackpads on your laptop. You right click by pressing down on the bottom right corner until it clicks~ You should see the drop down context menu show on screen when you right click. Are you seeing the camera showing in the devices with removable storage screen inside " computer " ?