How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5019
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

I have a Sony Cam corder model DCR-TRV320 serial #1110112 and

Customer Question

I have a Sony Cam corder model DCR-TRV320 serial #1110112 and it will not record or play a tape also when sometimes when I load a tape I get a message that there is no tape in the machine. When ejecting the tape it will rise up and then stop and code C32 :20 appears then I will have to press the eject button again to finish opening the tape door and sometimes this won't work either so I have to remove the battery and replace it and the door will move to the right to the end of it's eject cycle. I get codes on the screen C:31:11 when I turn on the camera in the VTR (playback mode), and when I turn it on in the record mode I get code C:31:23 and sometimes it will go to standby but when I try to record it records for 4 or 5 seconds and then code C31:23 appears and when ejecting from the record mode code C31:21 appears. when ejecting from VTR mode code C:32:21 appears
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Would you like to repair it yourself (camera will take apart in details) or want diagnosis info?
Customer: replied 2 years ago.
I would like to repair it myself
Expert:  Shahid replied 2 years ago.
OK, it is not possible to assist you through internet to repair this camcorder because problem is with tape mechanism and it needs real hands so let me opt out to open this question for other experts to have a look and some one may respond to assist you further.Thanks.