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What video format must I use, on my Olympic camera, so I can

Customer Question
view the movie on my...
What video format must I use, on my Olympic camera, so I can view the movie on my computer?
Then, how do I find the settings on my menu?
Thanks.
Submitted: 2 years ago.Category: Camera and Video
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Answered in 2 minutes by:
7/11/2015
Camera and Video Technician: Freddy M., Camera Video Tech replied 2 years ago
Freddy M.
Freddy M., Camera Video Tech
Category: Camera and Video
Satisfied Customers: 18,398
Experience: Years of experience
Verified
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. The format should not matter as computer can read just about any video file if you have the right codec. What happens when you try to play one on the computer?
.
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Customer reply replied 2 years ago
It is very jumpy (jumps ahead and scans through the video very fast) and the only format option (there are about 4 options that come up) that works even partially well is U Tube.
Camera and Video Technician: Freddy M., Camera Video Tech replied 2 years ago
.
Are you transferring them to the computer before you play them? If not please do that rather than playing it while it is still stored on the camera for me.
.
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Customer reply replied 2 years ago
Yes. They are stored by the camera on an SD card, then copied to a file on the computer before playing them on the computer. I've done this many times with other cameras and had no problem. I did try changing the format in my Olympus camera but it didn't make any difference.
Camera and Video Technician: Freddy M., Camera Video Tech replied 2 years ago
.
As I mentioned changing the format would not change anything. How are you transfering? Are you moving it via usb, a card reader, firewire?
.
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Customer reply replied 2 years ago
I put the sd card, from the camera, in the sd slot on the computer and transferring to a file on the hard drive. I'm doing the same thing I've done many times with previous cameras.
Camera and Video Technician: Freddy M., Camera Video Tech replied 2 years ago
.
Let's check your codec then, please install klite codec pack from here:
http://www.codecguide.com/download_kl.htm
You should only need the full version nothing above that.
Take a 1 minute video and watch it on the camera to make sure it looks good on there.
Transfer it after installing klite and play it, let me know what it does.
.
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Customer reply replied 2 years ago
Are you asking me to plug the camera into the computer?
Camera and Video Technician: Freddy M., Camera Video Tech replied 2 years ago
.
No I am asking you to play the video back on the camera and make sure it looks good before transferring it to your computer. You can transfer it however you like.
.
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Customer reply replied 2 years ago
OK, I recorded a video and it looks fine on the camera
Camera and Video Technician: Freddy M., Camera Video Tech replied 2 years ago
.
Ok install Klite codec pack like I mentioned then move it to the computer after that is installed. Once you have try playing the video.
.
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Customer reply replied 2 years ago
How do I do that? Where do I get it?
Camera and Video Technician: Freddy M., Camera Video Tech replied 2 years ago
.
I sent you a link to it here it is again:
http://www.codecguide.com/download_kl.htm
You should only need the full version nothing above that.
.
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Camera and Video Technician: Freddy M., Camera Video Tech replied 2 years ago
.
Once you have installed that codec pack transfer the video and try to play it. The codec pack is not a converter.
.
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Russell A.
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