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Michael Hannigan
Michael Hannigan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11865
Experience:  25+ Years Experience in Computers and Electronics
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We have a kodak digital frame new in march of 2011 that had

Customer Question

we have a kodak digital frame new in march of 2011 that had been working perfectly until on day the screen went blank and any effort to revive have failed. the health check button does nothing. moved closer to the router, but no result. any ideas? thanks--duane
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Michael Hannigan replied 2 years ago.
Hello. My name is***** can help you with your question. I can provide you information on your problem, but I'm not sure you like what I have to say. The frame has, quite frankly, lasted longer than most Kodak digital frames. Since they are no longer in the business – possibly for good reasons – I would suggest just replacing it with a different brand. You'll save you a lot of frustration. It is possible that the power supply can be replaced as that is usually what fails on it. But there's no guarantee that if you water power supply will fix it. If you would like to try that however, if you could let me know the specifics on what the power supply says for amperage output and current output, I will find a matching power supply for you and provide you with a link to it.
Customer: replied 2 years ago.
Responding that there is "no fix" cannot be considered "tech help" can it? We feel we spent money on NOTHING.
Expert:  Michael Hannigan replied 2 years ago.
I'm sorry you feel that way, but giving you accurate information is what's we consider technical help. You came here and asked the question, so I can only assume you don't have the answer. The answer that I provided you is the only answer that is practical and it is in response to the exact question that you asked. If you think that's a recommendation to repair it that would cost more than a brand-new photo frame is something you would rather do, please let me know and I can help you do that if you think that answer is better. Initially, I only provide you with the answer that I feel is most appropriate. But I'll be happy to help you execute a different answer if you have one in mind.