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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6050
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a Nikon D5200 camera---fairly new (less than

Customer Question

I have a Nikon D5200 camera---fairly new (less than a year old). Was traveling and took some pictures. used the patch cord that came with the camera just fine to download the pics to my computer. No noticeable damage to cord or camera after the download but when I tried a couple of days later to download more photos, it won't work. No clue what problem could be. I can see the pictures just fine on the camera but they won't download. I even tried taking the photo card out and using an external (Scan Disk) drive to download them but still not working.
Please advise. Could I have possible 'locked' the photos onto the card somehow?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Russell A. replied 2 years ago.

First, make sure that the switch on the memory card is in the unlocked position.

Due to recent security updates to the Windows operating system and virus protection programs interfere with the camera connections. I have seen many cases where the connection worked one day and would not work the next. Some manual set up may be required to get the camera to connect, even with the new software. See Below

Next, restart you computer. Then with the camera on and connected with the usb cable, press the playback or review button on the camera and go to [Start] control panel, ( In Windows 7 select show all options) scanners and cameras and try to connect through the wizard. If unsuccessful, the last place to look is in the device manager. Go to back Control Panel, double click the System icon and select Device Manager. Under the heading Imaging Devices you should find the camera, possibly with a yellow triangle with an exclamation point. Click on Imaging devices (the words will highlight), then go up and click on Action and select "scan for hardware changes". The camera may then appear under the heading. You can also delete it and allow the computer to try to provide the correct driver. If you are try to use the Nikon software, open the program and try to connect.

While not the most popular suggestion, this one depending on your computer configuration may be the only way around the problem and one of the two cameras photos may need to downloaded as follows. As an alternative, because of multiple compatibility issues with the camera connections and current operating systems, my other suggestion is to get an inexpensive usb memory card reader. You can take your memory card from the camera and plug it into the computer. The card will show up as a removable drive in "My Computer" and you can copy the photo files to a folder on your hard drive and view and print them from Windows or even transfer them from the card into the Nikon software. Personally, I prefer this method due to the simplicity and reduced wear and tear on the camera.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to EXPERT to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you
Customer: replied 2 years ago.

Ok. I'll try to restart the computer---thought I did that while I was in Ethiopia and it didn't make a difference.

How do I make sure that memory card is in the 'unlocked' position? I didn't fuss with it when this problem first occurred.

Give me a minute to get back to you as I'm going to try and sign off and back onto my computer.



Expert:  Russell A. replied 2 years ago.
Thanks for the update. Use the link in the email to get back to me
Customer: replied 2 years ago.

Tried this but hasn't worked. I may go into a camera shop. I expected my USB memory card reader to work but it doesn't. It's got to be something wrong with the memory card...

I'm going to try calling a camera shop and I'll let you know what happens.


Expert:  Russell A. replied 2 years ago.
Thanks Willow,

There may be a corrupted file on the card. A single bad file can block the transfer