Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

Win xp3 will not says "properties camera are not

Customer Question
win xp3 will not says...
win xp3 will not says "properties for this camera are not available"
Submitted: 3 years ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 35 minutes by:
6/13/2015
Camera and Video Technician: Russell A., Camera and Video Technician replied 3 years ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,328
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified
Hi,
The recent security updates to the Windows operating system and virus protection programs interfere with the camera connections. I have seen many cases where the connection worked one day and would not work the next. Some manual set up may be required to get the camera to connect, even with the Kodak software installed.
Now, restart your computer. Then with the camera on and connected with the usb cable,on the computer, go to [Start] control panel, scanners and cameras and try to connect through the wizard. The last part of the Wizard should give you the option to choose the program to open when the camera is plugged in. If scanners and cameras does not show in control panel, click Start and in the search box, at the bottom, type in scanners and cameras and hit Enter. This should take you to the scanners and cameras box.
If unsuccessful, the last place to look is in the device manager. Go to back Control Panel, double click the System icon and select Device Manager. Under the heading Imaging Devices you should find the camera, possibly with a yellow triangle with an exclamation point. Click on Imaging devices (the words will highlight), then go up and click on Action and select "scan for hardware changes". The camera may then appear under the heading. You can also delete it and allow the computer to try to provide the correct driver. Since you are trying to use the Canon software, open the program and try to connect. You will now need to back through the Camera & Scanner Wizard to make it Auto launch.
If unsuccessful, plug the camera into the computer, turn the camera on and reboot the computer while it is physically connected. When the computer is back up, repeat the steps above.
While not the most popular suggestion, this one depending on your computer configuration may be the only way around the problem and one of the two cameras photos may need to downloaded as follows. As an alternative, because of multiple intermittent compatibility issues with the camera connections and current operating systems, my other suggestion is to get an inexpensive usb memory card reader. You can take your memory card from the camera and plug it into the computer. The card will show up as a removable drive in "My Computer" and you can copy the photo files to a folder on your hard drive and view and print them from Windows or even transfer them from the card into the Kodak software. Personally, I prefer this method due to the simplicity and reduced wear and tear on the camera.
Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.
If you require additional information, please use the Reply to EXPERT to contact me. Click the ratings only after our exchange is complete and you are satisfied.
If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you
Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,328
6,328 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

6,328 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

547 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
Eos 20D prob connecting to window 10 64bit pc? Quite old!
plugged in to pc, doesn't seem to recognise camera, web site says no download available for win 10 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Chicony 2.0 Camera Causing Computer/Windows Problems
I cannot use the Chicony 2.0 camera, an error message says the registry has changed or is not complete. Satellite A205-S4587 running Win 7. Before installing Win 7 was working fine. Help please, I am … read more
TechExpert
TechExpert
Master\u0027s Degree
218 satisfied customers
April 4,2018 Sirs. I have a Canon Optura Camcorder Video
April 4,2018 Sirs. I have a Canon Optura Camcorder Video Product # 2989 s/n:***********I formerly had this camcorder connected to a Dell w/ a WIN 7 OS via a multipin #1394 cable which plugs into a con… read more
Harry
Harry
2,176 satisfied customers
I'm checking my 5 yerars old question about a ricoh gx 200
Hi, I'm checking my 5 yerars old question about a ricoh gx 200 driver for a Ortery camera box. Within the last years no further answer, not even a defined end of answering. Now I have WIN10 Pro-64 and… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
I was just checking for a updated driver for VuPoint Slide
I was just checking for a updated driver for VuPoint Slide Converter FS-C1-VP-Bx2 and you request from 5 years ago just popped up! LOL! I am in the same situation you were. I can't find one.... do you… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
My Nikon D3400 Bluetooth option is greyed out as well as
My Nikon D3400 Bluetooth option is greyed out as well as many other options. They say they are not available with the cameras current settings or state. How do I ge the Bluetooth to turn back on? … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
My Canon PowerShot G9 is no longer recognized by my Windows
My Canon PowerShot G9 is no longer recognized by my Windows 10 PC after an OS update. The camera is seen and listed in the Device Manager under Other Devices. The properties screen for the device says… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have an Olympus FE4030. I was taking beautiful supermacro
I have an Olympus FE4030. I was taking beautiful supermacro shots of jewelry for Etsy and eBay several months ago, but now they look grainy. I went to the "Properties" in Picasa for some of the older,… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
The photo data , which I usually find under properties >
The photo data , which I usually find under 'properties' > Camera > Property / Value is only showing '35mm focal length' The 'programme name, F stop, Exposure , ISO speed etc' is no longer being… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
i have a canon ixus 220 hs camera, since last xmas. it was
i have a canon ixus 220 hs camera, since last xmas. it was working ok until last month in terms of connecting to my packard bell pc and downloading the pictures. it now tells me camera is not detected… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,328 satisfied customers
All of my pictures that I took on my Sony Cybershot Camera
All of my pictures that I took on my Sony Cybershot Camera DSC W-150 are gone. Does my camera have a recycle bin? How can I get them back? I just got back from a 2 week vacation to Yellowstone and Mt.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
What version of videocam suite do I need to run in Win 7 and
What version of videocam suite do I need to run in Win 7 and where do I get it from, the disc I have for version 3 says it wont run in Win 7… read more
ptorres007
ptorres007
Bachelor's Degree
1,194 satisfied customers
We could buy a Ortery Coloreal Box with Canon G3 Camera and
We could buy a Ortery Coloreal Box with Canon G3 Camera and Software for WIN XP. Since we work in WIN 7 Pro, camera G3 will no longer serve. But we have RICOH GX200 at hand. Ortery SW Photosimile 200 … read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a Stylus digital 600 I changed from a desktop to a
I have a Stylus digital 600 I changed from a desktop to a laptop computer and I cannot find the disc to load the info onto my laptop in order to view images from my camera can you tell me how I can do… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
i have a Sony Handycam DCR SR68. It works fine but when we
i have a Sony Handycam DCR SR68. It works fine but when we transfer the photographs onto the computer they are blurry. The videos are clear, just not the photographs.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I bought a vupoint digital photo converter, ps-c500-vp. Didnt
I bought a vupoint digital photo converter, ps-c500-vp. Didn't realize it would only work with Vista or XP. My computer is Windows 7. Any software available?… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
Will Canons Remote Capture software work with a Rebel XTi
Will Canon's Remote Capture software work with a Rebel XTi under Windows 7? Will Canon's Remote Capture software work with a Rebel XSi under Windows 7? Bill Parker… read more
pdhar2011
pdhar2011
2 satisfied customers
I have recorded with a panasonic sdr-s50 camera and copied
I have recorded with a panasonic sdr-s50 camera and copied to videocam suite 3.0 but when I try to playback I get an error message to say that files are not supported ?? I have used the same method to… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x