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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5019
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Good morningI own a SONY HDR-CX240. I am having trouble in

Customer Question

good morning
I own a SONY HDR-CX240. I am having trouble in moving recorded files from the camera memory card to my computer iMac. In the memory card I have access to the files via an AVCHD logo that gives me the option to open the files via Quick Time media player. What I am trying to do it is only copy and paste the files from the camera memory card to my computer in a MP4 extension. Can you please help me?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Rick replied 2 years ago.
Hi. My name is***** own a small camera repair business and am a technician with over 25 years in the business. I'll be glad to help you.
Do you know what extension is on the files now? (the ones on the card).
Customer: replied 2 years ago.
Customer: replied 2 years ago.
to be more specific when I open the card I have the following 3 folders and sub-folders:
DCIM-100MSDCF and here you'll find all the pictures in JPEG format
MP_ROOT-100ANV01 that is empty
the last folder is the one that if I click on it opens up Quick Media Player with a menu with all the recorded files, with no additional options available rather than clicking on one of them, and open it.
Customer: replied 2 years ago.
what I have done now is the following: I opened the memory card with a microsoft PC and save the files in MTS. But it does't work for me because I need MP4s to work with my hardware/software.
Customer: replied 2 years ago.
Mr Rick I really need to figure this out in less than 1 hour. I need the camera and space available in my memory card.
Customer: replied 2 years ago.
sorry Mr Rick this is taking too long.
Expert:  Viet - Camera Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. I'm another computer tech. Do you still need help with this?
Do you have windows xp, vista, or 7, or 8?
Please reply at the box below. Thank you.