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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5034
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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A week after I purchased my Canon SX50 the back display stopped workin

Customer Question

A week after I purchased my Canon SX50 the back display stopped working. The screen seems to light up slightly, so it's not completely dead. I also can't view my photos either. Occasionally it will work, but very rarely.
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. How old is the camera now?
Customer: replied 2 years ago.
It's brand new to me and I've already contacted and received approval to return it to Canon. I was just wondering if this was a common problem with a simple fix. If I need to change parts, I'll have to end this right now.
Expert:  Freddy M. replied 2 years ago.
We would need to troubleshoot to find out, so let me know if you want to continue or not. Please note needing a part will not make this site free but I would be able to walk you through replacing anything needed.
Customer: replied 2 years ago.
I think I'll pass. Thanks anyway.