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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5018
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a VIXIA HFM40. The red power light flashes slowly when

Customer Question

I have a VIXIA HFM40. The red power light flashes slowly when I plug in the power source. After 7 slow flashes, it doubles the flash rate. Also, the battery does not charge, and when I am running off AC and recording, it will just suddenly shut down, and then I need to rebuild the video files. It shut down yesterday about 3 times during a block of 1.5 hr sessions. Today, it has crashed on me 5 times in a period of 3 hours. Suggestion?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Michael replied 2 years ago.
Hi I'm sorry to hear about that.
How old is Cannon Vixia?
Also are you charging the battery in the camera or in a charge dock?