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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 17340
Experience:  Over 16 years of experience installing and repairing electronics.
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My Coolpix P500 keeps saying flash is lowered even when it

Customer Question

My Coolpix P500 keeps saying flash is lowered even when it is up. The flash will not work.
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Pete replied 2 years ago.
I am Pete, and I'll be happy to assist with your question today.
This can happen if the flash is not fully raised.
Try gently pulling it up and let me know if that helps.
It is likely that the flash mechanism will require some lubrication or a repair to ensure it fully opens in future.
Customer: replied 2 years ago.
Pete,The flash pops up freely and fully but the camera does not register that it is raised. Tried to gently see if it would go up any further but still got the same result. Any other suggestions?
Expert:  Pete replied 2 years ago.
Sometimes the flash wil pop up 99% of the way and it just needs a little nudge to fully open it and register it as open with the sensor.
If gently lifting it does not help, then the sensor itself is suspect.
You could try firmly closing and opening the flash several times, but if that does not work then the sensor that detects when the flash is open will need replacing.